Recruitment, selection and training of employees

MSH is a large business that supplies floor cleaning services to other businesses. It has many long-serving employees. When a worker does leave, fresh recruits receive training through on-the-job training. MSH is based in an area with high unemployment. Demand for MSH’s services is falling, so it plans to step up promotion. The manager of MSH is considering moving the business to Main city, which is 50 km away. Main city contains many expanding industrial areas. The manager is concerned about how relocation might affect certain stakeholder groups.

Feb/March 2018

Identify two stakeholder groups for CC. Explain one objective of each stakeholder group you have identified.

Feb/March 2018

Explain two advantages to ST of employing staff who are highly motivated.

Feb/March 2021

Explain four legal controls that may help employees.

Feb/March 2023

TCH is a small bakery that makes pastries and cakes. It is part of the secondary sector. Since it opened 3 years ago, the added value of TCH’s products has risen. TCH motivates its 6 employees using non-financial methods. Its business objectives have altered since it began trading. One of the new objectives is expansion. Many businesses turn to external recruitment when they expand.

Feb/March 2024

SEP operates within the tertiary sector. As a social enterprise, SEP has several aims. It collects used books from libraries and schools, then sells them to customers at a low price. SEP also gives training to its 10 part-time employees. SEP’s manager wants to find out how the introduction of a legal minimum wage could influence a business.

Feb/March 2025

A2Z is a small yet profitable airline in country B that provides flights for business people. A2Z’s management wants the business to grow. This will mean purchasing additional aeroplanes and hiring more airline pilots. The Human Resources manager has written a job description for the pilots. She is now prepared to advertise for the new pilots. She thinks the most effective way for A2Z to motivate its pilots is through financial rewards.

May/June 2015

Samah and Selina prepared a business plan before FF began trading 5 years ago. Identify and explain two ways in which that business plan may have contributed to the business’s success.

May/June 2015

Bushall is a farm. This business in the primary sector produces award-winning fruit such as pineapples and bananas. Bushall employs 10 full-time staff and 50 part-time staff. Every part-time vacancy is placed on its website. The Government has introduced employment laws, including a minimum wage of $8.50 per hour and a limit on the number of hours an employee may work each week. Our team of employees enjoy what they do. These laws are not good for our employees or our business!

May/June 2016

Identify and explain two ways of training employees to use the new computer system.

May/June 2016

Identify and explain two reasons why on-the-job training matters for new employees at CC.

May/June 2017

Identify and explain two possible reasons why Peter's former employer failed.

May/June 2019

Explain two reasons why Appendix 3's cash-flow forecast is important for TT.

May/June 2021

Explain how four legal controls over employment could affect Ruben’s business.

May/June 2021

RWB produces buses. Its factory employs 1200 people. Every employee is given off-the-job training. To motivate staff, RWB relies on financial rewards. In the last year, RWB recorded a $1.7 million loss. The Managing Director commented: ‘Our business is influenced by many external factors, including shifts in unemployment levels and new legal controls on business activities that affect the environment.’

May/June 2022

Explain one way the information shown in each chart in Appendix 1 could be of use to TT.

May/June 2022

Explain four ways training can influence a business.

May/June 2022

DZD is a large business that delivers parcels. A significant number of its workers are employed part-time. The directors at DZD are preparing to grow the business and must choose an appropriate source of finance for 20 new vehicles. DZD will also hire 60 new employees. The Human Resources Director is drafting a job description for the new employees. She is thinking about using Maslow’s hierarchy of needs to raise the motivation of DZD’s employees.

May/June 2023

Explain two advantages and two disadvantages of using external recruitment to appoint EP’s new manager.

May/June 2024

LFK is a coal-mining company. It employs 135 workers, and every employee receives training. Following the dismissal of one of LFK’s employees, a vacancy has arisen for a new supervisor. The firm will use external recruitment. The Managing Director is drawing up a cash flow forecast for LFK. An extract appears in Table 3.1.

May/June 2025

C&C enjoys a strong reputation for producing high-quality, hand-made shoes. It employs 120 full-time skilled workers. C&C now has to hire another 20 production employees to satisfy rising demand. The Managing Director said: ‘I don’t know why people worry about globalisation. Two years ago we exported nothing, but now exports make up 10% of our output and this is still rising.’ C&C has orders for 100 000 pairs of shoes in 2017. The Managing Director cannot decide whether to bring new technology into the production process.’

Oct/Nov 2016

As Ghaziz and Jasmin expand their business, Identify and explain one economy of scale and one diseconomy of scale that could arise.

Oct/Nov 2016

CYB is an accountancy business employing 30 highly skilled staff. They operate in small teams to prepare customers’ final accounts, including those of many multinational companies. CYB believes that effective communication is vital to its success. The Human Resources Director must hire 3 new accountants. She explained: ‘External recruitment is not easy, especially during an economic boom. The new recruits will also need either on-the-job or off-the-job training in our computerised accountancy system’.

Oct/Nov 2017

Identify and explain one advantage and one disadvantage of using social media networks to promote AH.

Oct/Nov 2017

Identify and explain four characteristics that the partners should add to the person (job) specification when appointing the new employees. Trait 1: Trait 2: Trait 3: Trait 4:

Oct/Nov 2017

M&R Motors operates 2 car showrooms. It purchases used cars and repairs them before offering them to customers. M&R is constantly seeking to raise added value. M&R intends to open an additional showroom. The owner stated: ‘Choosing the correct location matters. The new showroom will need a manager and I have to find a person with the right qualities.’ The vacancy will be placed in the local newspaper, as shown in Figure 1. The advertisement will cost $5 for one week. Figure 1: Job advertisement M&R plans to use for the new manager. CAR SHOWROOM MANAGER REQUIRED • This successful business is expanding. • The job involves running the office and selling cars. • You will be responsible for three workers who will repair the cars. • Do you have the qualities we are looking for? • We offer good pay and working conditions. For more information apply to M&R Motors

Oct/Nov 2018

Identify and explain two ways Harry and Fred might use the Internet to support management of HH.

Oct/Nov 2018

WKN sells household items such as plates and brushes. In the previous year, sales across WKN’s 200 shops rose, yet profit dropped by 80% to $5m. The Human Resources Director at WKN commented: ‘All retailers are finding this point in the business cycle difficult.’ WKN must restructure the business. This will cause redundancy for 1800 shop workers. WKN intends to add 100 new jobs in the marketing department at head office to help keep customer loyalty high. The company is collaborating with trade unions to implement these changes. WKN must decide whether the candidates for the new jobs should be chosen from the workers who are being made redundant.

Oct/Nov 2019

Identify and explain two possible reasons why Richard requires a well-motivated workforce.

Oct/Nov 2019

Kolo runs a profitable hairdressing salon in the city centre and has 4 part-time employees. The business has recorded a profit in each of the last 3 years. He plans to grow by opening a second hairdressing salon so that he can benefit from the economic boom. For the new salon, Kolo intends to appoint a manager through external recruitment, and he has already chosen 2 possible candidates for the role. Details about them are given in Table 1.1.

Oct/Nov 2020

Job outline for the shop manager Post title: Shop manager Workplace: New shop Job details: Oversee the shop and its employees

Oct/Nov 2020

Explain two possible reasons why Aisha decided to establish CC as a business partnership.

Oct/Nov 2020

VDN is a private limited company. One of VDN’s objectives is to act ethically. VDN makes office products such as pens and paperclips. Every raw material is brought in from abroad. The Managing Director intends to install new machinery to help reduce average costs. This will require training for VDN’s 380 employees. The Managing Director also wants to bring Kaizen into the factory.

Oct/Nov 2021

MDL runs a hotel with 160 rooms. It employs 600 workers and intends to recruit 20 more employees. Induction training will be given to every new starter. Trade union membership will be encouraged. The Human Resources Manager understands that people work for many different reasons. He said: ‘It is hard to recruit people to work at the hotel. This may be because of the stage of the business cycle.’

Oct/Nov 2022

Explain two possible effects on SA of the rise in the rate of inflation in country X.

Oct/Nov 2022

TLA is a large hotel with 200 rooms and 3000 employees. A high proportion of these workers belong to a trade union. The Managing Director is intending to grow the business, but is concerned that diseconomies of scale may appear as TLA gets bigger. The Human Resources Director has been told to hire 2 new managers. She understands that it is vital for all managers to adopt the most suitable leadership style. Every new employee at TLA is given induction training.

Oct/Nov 2024

RHN operates as a clothing retailer. It runs 50 shops and employs 290 people. Every RHN employee receives training. One form of financial reward is commission. When a vacancy arises, the business frequently recruits from within. In the previous year RHN recorded a profit of $1.5$ million. The Managing Director, acting as an internal user of accounts, has been examining RHN’s statement of financial position.

Oct/Nov 2024

Explain two reasons that lead SA to want labour turnover to remain low.

Oct/Nov 2024

ZPR operates in the tertiary sector. It runs 1 restaurant and employs 20 staff. The Human Resources Manager is drawing up a job description because ZPR needs 2 new chefs. He said: ‘I need to advertise the job vacancies externally.’ ZPR will offer a range of financial rewards, as recruiting employees can be difficult. The manager understands that many factors must be weighed up by a business when choosing who to recruit.

Oct/Nov 2025