Business 9609 · AS & A Level
Human resource management (HRM)
100 practice questions on Human resource management (HRM), with worked solutions and instant marking.
Explain one benefit to FF of paying sales staff by commission.
March 2016
Analyse the person specification presented in Table 4.
March 2016
Analyse the importance of a Unique Selling Point (USP) to a mobile (cell) phone manufacturer.
March 2017
Analyse two likely disadvantages to GI of using CAM to produce ice cream.
March 2017
Define the term ‘labour turnover’.
March 2018
Analyse the benefits of a job description and a person specification when recruiting a new employee.
March 2018
Analyse two benefits to LC of increasing worker participation.
March 2018
Define the term ‘induction’ in line 12.
March 2019
Define what is meant by 'diversity' in a workforce.
March 2020
Analyse the benefits for a business of motivating its employees.
March 2020
Define the term 'transformation process'.
March 2021
Analyse the advantages to a business of recruiting employees from outside the business.
March 2021
A furniture manufacturer plans to introduce CAD and CAM into the production process. Discuss the extent to which this may make the business more competitive.
March 2021
Evaluate the benefits to ABC of providing fitness sessions for employees.
March 2021
Define what is meant by the term ‘commission’.
March 2022
Analyse two possible disadvantages to BB of decreased staff morale and welfare.
March 2022
Define the term induction training.
March 2023
An employee works for 8 hours and picks 5 boxes of apples, 2 boxes of bananas and 4 trays of strawberries. Use Table 1.1 and the other information provided. Calculate the difference between the employee’s pay using piece rates and time‑based payment.
March 2023
Explain one advantage to FF of adopting time-based payment.
March 2023
Evaluate the likely impact on FF’s stakeholders of improving the sustainability of operations.
March 2023
Define what dismissal means.
March 2024
Analyse two benefits to ZB of providing off-the-job training to the new supervisors.
March 2024
Evaluate whether ZB should introduce performance-related pay.
March 2024
Use Table 2.1 and the other information provided. Calculate the difference in labour turnover between factory A and factory B.
March 2024
Explain one benefit to MLC of low labour turnover.
March 2024
Analyse one effect on employees of trade union involvement in the workplace.
March 2025
Analyse two benefits to a business of using online recruitment methods.
March 2025
Explain the possible consequences for a business of high labour turnover.
Summer 2016
Analyse why a business needs policies on diversity and equality.
Summer 2016
Distinguish a 'job description' from a 'person specification'.
Summer 2016
Analyse why setting corporate objectives is important for a large business.
Summer 2016
Define what is meant by the term ‘workforce planning’.
Summer 2016
‘The most effective way to realise human potential in a manufacturing business is to give high rates of financial rewards to the workforce.’ Do you agree? Justify your view.
Summer 2016
In a few words, explain the meaning of the term ‘human resource management’ (line 19).
Summer 2016
Discuss the selection methods that PJ could use to appoint a manager for the new shop.
Summer 2016
Define the term ‘redundancies’ from line 23.
Summer 2016
Analyse the disadvantages to MS of using a labour-intensive production method.
Summer 2016
Discuss the advantages and disadvantages to CC of bringing in and using CAM.
Summer 2016
Define what is meant by ‘emotional intelligence’.
Summer 2017
Discuss how Maslow’s ‘hierarchy of needs’ theory might be used by retail business managers to motivate their employees.
Summer 2017
'Money is the most important factor for motivating teachers in a school.' Discuss this view.
Summer 2017
‘Senior business managers need a high level of emotional intelligence to be effective.’ Do you agree with this view? Justify your answer.
Summer 2017
Analyse the rights and duties held by employees when they are stakeholders in a business.
Summer 2017
Discuss how MM might tackle its human resource difficulties.
Summer 2017
Briefly explain what is meant by ‘diversity and equality’ (line 14).
Summer 2017
Analyse two factors Paul should consider when selecting a restaurant manager.
Summer 2017
Explain one payment method, other than time-based pay, that DC could use to pay employees.
Summer 2017
Analyse two human resource problems that DC may face when the new batch production method is introduced.
Summer 2017
Define what is meant by ‘productivity’.
Summer 2018
Analyse the possible drawbacks to a business of using performance related pay to motivate its employees.
Summer 2018
Explain the potential long-term effects on a business of low employee motivation.
Summer 2018
Analyse why many human resource departments have developed policies for diversity and equality.
Summer 2018
Analyse two selection methods VC could employ when appointing a new manager for the factory.
Summer 2018
Briefly state what the term ‘contract of employment’ means (line 4).
Summer 2018
Briefly explain what the term ‘human resource manager’ means (line 15).
Summer 2018
Analyse two recruitment methods that DTY could use for the new delivery drivers.
Summer 2018
Define what is meant by 'emotional intelligence'.
Summer 2019
The human resources manager of a hotel has said: 'If we empower our employees, work performance will certainly improve.' Discuss this view.
Summer 2019
Analyse two factors that may have influenced WL’s location.
Summer 2019
Refer to Table 1.1. Calculate the labour turnover rate for JS overall in 2018.
Summer 2019
Explain one drawback for JS of high labour turnover.
Summer 2019
Recommend a way in which JS could raise the motivation of its employees in Department A. Justify your recommendation.
Summer 2019
Discuss the probable effect on the morale and welfare of FBL's employees if supply of the Tommy Turner is increased.
Summer 2019
Define what ‘job description’ means.
Summer 2020
Analyse the potential disadvantages of Computer Aided Manufacture (CAM) for a small manufacturing business.
Summer 2020
‘Human Resource Management is the most important department in any large manufacturing business.’ Discuss how far you agree with this statement.
Summer 2020
Analyse two ways, apart from the two options in Table 1.2, UF can improve customer relations.
Summer 2020
Define the term ‘redundant’ from line 2.
Summer 2020
Explain what is meant by ‘performance related pay’ (lines 12–13).
Summer 2020
Refer to Table 2.1. Calculate the difference between the labour turnover of the specialist marketing workers and the labour turnover of the administrative support workers.
Summer 2020
Analyse how Hetti could use the ideas of two motivational theorists to reduce the labour turnover of the administrative support workers.
Summer 2020
Explain one possible benefit to MS of being labour intensive.
Summer 2020
Explain how ‘redundancy’ differs from ‘dismissal’ (line 28).
Summer 2020
Evaluate the possible effects on FF of moving from a labour intensive process to a capital intensive process.
Summer 2020
Analyse the advantages to a business of placing emphasis on staff morale and welfare.
Summer 2021
Define what is meant by the term ‘contract of employment’.
Summer 2021
Discuss the extent to which you agree with the view that ‘The success of any manufacturing business will depend on the productivity of its workforce.’
Summer 2021
Define the expression ‘labour turnover’.
Summer 2021
Explain the advantages of workforce planning for a business.
Summer 2021
Analyse why a business is regarded as needing human resource (HR) policies on diversity and equality.
Summer 2021
Explain one suitable recruitment method Karen could use to find a new employee for collections and deliveries.
Summer 2021
Analyse two disadvantages that the proposed process innovation could create for BU.
Summer 2021
Evaluate the usefulness of Mintzberg’s roles of management for BU when recruiting a new factory manager.
Summer 2021
Calculate the labour turnover for the Night Team.
Summer 2021
Explain one problem for DC caused by high labour turnover.
Summer 2021
Discuss the ways DC could tackle the motivation problems in the Night Team.
Summer 2021
Define what is meant by emotional intelligence.
Summer 2022
Define the term 'Computer Aided Manufacture' (CAM) in your own words.
Summer 2022
Define 'piece rate'.
Summer 2022
Define the meaning of ‘workforce planning’.
Summer 2022
Evaluate the possible effect on MC of introducing process innovation.
Summer 2022
Evaluate the factor that matters most in shaping the supply of FP’s boxes of fruit and vegetables to customers.
Summer 2022
Define the term ‘redundant’ in line 16.
Summer 2022
Analyse two advantages for CTV of bringing automation into one of its factories.
Summer 2022
Recommend ways in which CTV employees could be involved in the management and control of the business. Justify your recommendation.
Summer 2022
Define what is meant by commission.
Summer 2023
Analyse two reasons a business should set SMART objectives.
Summer 2023
Define the term equality.
Summer 2023
Define dismissal.
Summer 2023
Analyse one reason why labour productivity is important to a business.
Summer 2023