(a)[2]
Define what is meant by ‘emotional intelligence’.
(b)[3]
Briefly explain two of Goleman’s emotional intelligence competencies.
Business 9609 · AS & A Level · Management
Management — practice question
Worked solution & mark scheme
This 5-mark question has a full step-by-step worked solution and mark scheme. One marking point: “Emotional intelligence is the capacity of managers (or individuals) to recognise and interpret their own feelings or emotions, together with those of the people they work with.” …
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