Business 9609 · AS & A Level
Business communication
26 practice questions on Business communication, with worked solutions and instant marking.
Consult Table 3 below (reproduced from the insert) and the network diagram on the opposite page.
March 2018
Use the network diagram in Fig. 1 and Table 2 in the Insert.
March 2019
Analyse the advantages for SEL of using social media when communicating with employees and customers.
Summer 2016
Consult the Appendix. Calculate for location Y:
Summer 2017
Evaluate how PV should respond to the threat of employees leaving the business (lines 65–71).
Summer 2017
Discuss the probable advantages and disadvantages for PGP of the planned delayering of its organisational structure.
Summer 2018
See Table 3.
Summer 2018
Discuss whether improved internal communication alone will be enough to ensure BSJ overcomes its quality problems.
Summer 2019
PAC needs a marketing strategy for its new ‘healthy life’ menu. Evaluate the significance of social media and other internet-based promotion methods to this strategy.
Summer 2020
Analyse the advantages that PGC could gain from using enterprise resource planning (ERP).
Summer 2021
Refer to Table 1. Calculate the following for SBC:
Summer 2021
Evaluate how important social media is to SBC for keeping and raising customer loyalty.
Summer 2021
Assume TT merges with company B. Evaluate strategies senior management could use to manage the necessary changes.
Summer 2021
Use Tables 2 and 3. Calculate HD’s:
Summer 2022
Analyse two drawbacks to WP arising from its methods of internal communication.
Summer 2023
Analyse two benefits for OV of the ways it uses to communicate with employees.
Summer 2023
Analyse how two barriers to communication resulting from LT’s online operations may impact the business.
Summer 2023
Analyse two disadvantages to GBS of its proposed communication process innovation.
Summer 2024
Using the figures in Table 1.2, calculate the operating profit margin for WCP in 2025.
Summer 2025
Analyse the benefits to KA of publishing a social audit.
Winter 2016
Assume Anne has chosen to close the five coffee shops. Evaluate the ways in which Anne could implement this strategic decision successfully.
Winter 2016
Discuss how MFI’s directors should handle the food poisoning crisis.
Winter 2016
Assess how BKC could most effectively improve communication with employees and customers.
Winter 2018
Evaluate the possible benefits to CSP of the close involvement of employees and the ECE trade union in the workplace.
Winter 2019
Discuss strategies for cutting human resource problems in GR’s restaurants without raising unit costs.
Winter 2020
Evaluate the most effective method that FF’s directors could use to improve communication between line managers and employees.
Winter 2021