Business 7115 · O Level · Organisation and management
Organisation and management — practice question
STH is an ethical business. It makes beds. Employees work in teams to produce the beds in batches of 10. Delegation is promoted so that employees can reach the higher levels of Maslow’s Hierarchy of Needs. Every team must keep in regular contact with management. The Operations Manager is concerned because the amount of wasted materials has risen during the last 3 months. She wants to raise efficiency and has found two choices; increasing training or introducing automation.
(a)[2]
Define the term ‘delegation’.
(b)[2]
State two levels in Maslow’s Hierarchy of Needs.
(c)[4]
Identify four methods a business can use for internal communication.
(d)[6]
Explain one advantage and one disadvantage for STH of being an ethical business.
(e)[6]
Do you think increasing training is a better way for a manufacturing business to raise efficiency than introducing automation? Justify your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “Pass authority to a subordinate to carry out particular tasks” …