MBH is a public-sector business organisation. It operates 5 hospitals and employs 5600 staff, including 440 doctors. When hiring skilled employees, it relies on external recruitment. The Human Resources Director uses ideas from Herzberg’s theory to raise employee motivation. He is concerned about communication barriers inside MBH. The business has a tall organisational structure and a long chain of command. Most internal communication at MBH takes place by email and phone calls.
(a)[2]
Identify two objectives for a public-sector business organisation.
(b)[2]
Define ‘chain of command’.
(c)[4]
Outline two ways MBH can apply Herzberg’s theory to motivate employees.
(d)[6]
Explain how MBH might reduce or eliminate each of the following communication barriers:
Messages lost.
Use of jargon.
(e)[6]
Do you think an organisation should always use external recruitment when hiring skilled employees? Justify your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “Achieve targets set by government / raise efficiency / cut costs” …