Business 7115 · O Level · Internal and external communication
Internal and external communication — practice question
TKF manufactures furniture such as beds and tables through job production. TKF employs 3 part-time office staff, 8 production workers and 1 manager, who is supposed to conduct quality control. Because the factory is busy, most communication takes place by email. After several customer complaints, the manager believes TKF has some communication barriers. He thinks effective internal communication could make TKF more efficient. The manager is also concerned about TKF's cash flow position.
Figures in brackets are negative.
(a)[2]
What does the term 'job production' mean?
(b)[2]
What does the term 'quality control' mean?
(c)[4]
Identify and explain two communication barriers that could affect TKF.
(d)[6]
Identify and explain two ways in which effective internal communication can make TKF more efficient.
(e)[6]
Should the manager be worried about TKF’s cash flow position? Give reasons for your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “A single item is produced in isolation” …