Business 7115 · O Level · Internal and external communication
Internal and external communication — practice question
JKL produces clocks using job production. JKL sources all raw materials locally and exports 60% of its products. The business also has high fixed costs. JKL employs 30 skilled workers. Many work part-time, and delegation is encouraged. Each day, all workers receive an email from management so that they stay informed about production issues. The Human Resources Director said: ‘I think it is more cost-effective to try to retain our existing workers rather than to recruit new employees.’ The Director wants to cut barriers to communication, because he understands that effective communication matters if JKL is to achieve its objectives.
(a)[2]
Identify two reasons why a business has objectives.
(b)[2]
Identify two fixed costs that JKL has.
(c)[4]
Identify and explain one benefit and one drawback to JKL of using job production.
(d)[6]
Identify two possible barriers to communication for JKL. For each barrier, explain how JKL could lessen or eliminate it.
(e)[6]
Do you agree that JKL would be better off trying to retain existing workers rather than recruit new employees? Justify your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “Serves as a measure of success” …