(a)[8]
Identify and explain two possible reasons that Thao and Liang have chosen ‘excellent customer service’ as the business's main objective.
(b)[12]
Consider how FF will be affected by the following three legal controls that are due to be introduced next year. Which legal control do you think will have the greatest effect on FF? Justify your answer. Health and safety training now required for all employees. Increase of $20\%$ in the legal minimum wage. Protection from unfair dismissal now applies to employees who have been employed for only 6 months instead of 2 years.