MBH is a public-sector business organisation. It runs 5 hospitals and employs 5600 workers, of whom 440 are doctors. When it recruits skilled employees, it relies on external recruitment. The Human Resources Director applies ideas from Herzberg’s theory to raise employee motivation. He is concerned about communication barriers inside MBH. The business has a tall organisational structure and a long chain of command. Most communication within MBH happens through email and phone calls.
(a)[2]
Identify two objectives of a business organisation in the public sector.
(b)[2]
Define the term ‘chain of command’.
(c)[4]
Outline two ways in which MBH can use ideas from Herzberg’s theory to motivate its employees.
(d)[6]
Explain how MBH might reduce or remove each of these communication barriers: Messages lost; Use of jargon.
(e)[6]
Do you think an organisation should always choose external recruitment when hiring skilled employees? Justify your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “Meet government targets or improve efficiency” …