Business 0450 · IGCSE · Internal and external communication
Internal and external communication — practice question
TKF manufactures furniture such as beds and tables by using job production. TKF has 3 part-time office employees, 8 production workers and 1 manager, who is meant to carry out quality control. Because the factory is busy, most communication happens by email. After several customer complaints, the manager thinks TKF has some communication barriers. He believes that effective internal communication can help TKF become more efficient. The manager is also concerned about TKF’s cash flow position.
(a)[2]
What does the term ‘job production’ mean?
(b)[2]
What does the term ‘quality control’ mean?
(c)[4]
Identify and explain two potential communication barriers for TKF.
(d)[6]
Identify and explain two ways in which strong internal communication can help TKF become more efficient.
(e)[6]
Evaluate whether the manager is justified in being worried about TKF’s cash flow position. Justify your answer.
Worked solution & mark scheme
This 20-mark question has a full step-by-step worked solution and mark scheme. One marking point: “One item produced from beginning to end / one at a time” …