(a)[8]
Identify and explain two possible reasons why Thao and Liang have chosen 'excellent customer service' as the main business objective.
(b)[12]
Consider the effects on FF of the following three legal controls that will be introduced next year. Which legal control do you think will have the biggest effect on FF? Justify your answer. Health and safety training now required for all employees. Increase of 20% in the legal minimum wage. Protection from unfair dismissal now applies to employees who have been employed for only 6 months instead of 2 years.