(a)[8]
Identify and explain two reasons why it is important for Bethany to notice changes in customer preferences.
(b)[12]
Bethany wants to provide a quality service. Consider the following three ways she could use to achieve good quality service at the salon. Which do you think is the most important way? Justify your answer. Employ only highly trained workers. Keep a record of every customer complaint. Buy only the highest quality materials for use in the salon.