(a)[2]
Define what is meant by the term ‘emotional intelligence’.
(b)[3]
Explain two competencies from Goleman’s emotional intelligence framework.
Business 9609 · AS & A Level · Management
Management — practice question
Worked solution & mark scheme
This 5-mark question has a full step-by-step worked solution and mark scheme. One marking point: “The ability to recognise, control, manage and understand your own emotions/feelings” …
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